Frequently asked questions:
What kind of services do you offer? Read More
Full service in home care for your pets. Exercising, feeding, change water every trip, playtime and lots of petting, tailored to your specifications and schedule. I also care for your home, turning on/off lights, opening/closing blinds, security checks, windows, doors and fences.
What can I expect while you are in my home? Read More
Respect, courtesy and cleanliness. I strive to be in your home with the same respect as I would want in my own home. I will do my best for you not to notice I was there while you are away. Cleaning messes that pets do tend to make, cleaning food and water bowls. I always make sure doors and windows are locked, and your pets are secure before leaving the home.
Will you walk our dogs? Read More
Yes. We can walk them in conjunction with the service, or separately. I have clients that don’t need any services and just want the dogs walked. Others that need all services and walking too. I can do walks without any service on a dog walking only service.
Can you care for pets other then dogs and cats? Read More
Yes. Birds, hamsters, rabbits, rats, guinea pigs and most all caged pets can be cared for to your specifications.
Will you get my mail? Read More
Yes. Mail and newspaper pickup is part of the full service, along with watering inside and potted plants to give your home the “Lived in Look”.
Do you share pet sitting care services? Read More
I often get requests from prospective and existing clients asking to book us to care for their dogs and cats when they have friends, neighbors, or family covering some of the visits. Unfortunately, due to liability issues, I am unable to job share when pet sitting with anyone other than a sitter taking jobs with Sierra Foothills Pet Sitting Services. When under our care, we let clients know if there is anything off or unusual with their pets or home. However, with job sharing when pet sitting, if there is a problem with a clients home or their pets while they are away or upon their return, we do not want to be held liable for anything that may happen when their pet isn’t in our care. Following examples of why listed below.
- If a clients dog or cat is on a limited ingredient diet, we don’t want to be responsible for food they may be given or can get into on their own if you have someone outside of Sierra Foothills Pet Sitting providing the care.
- If a door or gate is left unlocked or ajar, we do not want to be held responsible if your pet is able to get out when no one is home.
- If the other caregiver is responsible for unlocking or locking a gate or closing or opening a doggy door before or after a gardener or pool cleaner comes over, we do not want to be responsible if your dog gets out.
- If a clients pet gets injured during play time or on a walk when they are not in our care, again we do not want to be responsible.
- If a pet takes medication, we don’t want to be liable if the medication isn’t given properly.
- If a clients friend or family member does not show up for their visits we may not know if a visit, meal, or medication was missed.
- If a client returns home to something broken or missing, we do not want to be held responsible for something we did not do.
The above are only a few of many possible examples where pet care can be compromised if job sharing any pet sitting services or splitting visits with friends, neighbors, or family members of clients. It is not that we are trying to make more money by asking a client to book all the visits with us, it is for the safety of our clients pets and to eliminate liability issues playing a game of he said, she said that prohibits us from job sharing when caring for clients pets, and to reduce accountability issues.
When you book pet sitting visits for your pets, do you ask your pet sitter to job share with friends, neighbors, or family? If you do, how do you handle it when there are issues with either your pet or your home upon your return?
Do you kennel or board pets? Read More
No. I believe that pets left at home are happier and more secure in most cases. They may get a little lonely but they will feel at home and are more comfortable with their own bed and toys/yard to play with.
Can we meet you before leaving? Read More
Yes. I offer a free consultation that is mandatory before I can care for your pets. This gives us a chance to meet, feel comfortable and access needs of the pets and location of things I will need to care for them.
Are you insured? Read More
Yes. Sierra Foothills Pet Sitting Services carries a million dollar liability policy with Pet Sitters Associates LLC. This policy covers everything from major liability to the loss of a key. I am also bonded.
My dog takes medications from time to time. Will you administer meds? Read More
Yes. Oral meds can be given as prescribed as long as they are in a pill container showing dose. I am not certified to give subcutaneous shots.
What happens if my pet gets ill or injured while I am gone? Read More
All clients are required to complete a veterinary release form during the initial consultation and I will not knowingly accept sitting assignments with very sick pets. I firmly believe that sick pets should have someone there with them at all times and be under the care of a veterinarian. If your pet does get sick while you are away, I will do everything possible to seek medical attention. I will make every effort to contact pet owners and receive instructions before I take an animal in for medical care however, in emergency situations or when the owner cannot be reached, I will not hesitate to take a pet to the veterinarian. Sierra Foothills Pet Sitting Services is not responsible for costs incurred from veterinary visits. Additional time spent transporting the pet and providing extra care is billed at a rate of $25.00 per hour.
What happens if there is a problem while we are gone? Read More
If a medical emergency comes up, you will be the first phone call made, second to your Vet. If emergency transportation is needed I will provide that and any extra time needed to solve the emergency, all at an additional cost. If a home emergency comes up, fire, theft, etc, the police will be called first, you would be second. I will do our best to secure the property until the person on file can come to the residence.
Do you have a cancellation policy? Read More
Refund/cancellation policy is as follows: – If Owner plans to shorten their trip, or cancel a daily visit/walk, they must give Pet Sitter a minimum of 12 hours notice in order to receive a refund. If Owner cancels their trip entirely a $20.00 fee will apply for all notification less than 5 days prior to scheduled sits. Holidays—If Owner cancels, 50% of entire booking fee will apply for all notification 72 hours prior to scheduled sit. No refund on Holiday visits cancelled 72 hours or less before scheduled sits are to begin.